Discover the convenience of the AdventHealth video visits (2024)

We know it’s not always easy (or preferred) to leave your home for medical care when you need it. From your annual checkup to urgent care, we’re dedicated to caring for all your health care needs with virtual care options.

  • Tips for Your Visit
  • How to Prepare
  • Care at Your Fingertips

Learn About the Newest Features

We're constantly working to improve and update the services within our app to make it easier and more efficient to find the support you need.

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  • Care Team

    We're excited to announce that your Care Team has a fresh new look. We’ve made it even easier to connect with your providers and care advocates.

  • Find Care

    Our improved Find Care experience makes it easy to discover care providers, specialists, and services near you with convenient scheduling options.

  • Pay My Bill

    We are migrating our electronic payment process. Visit our Bill Pay page to explore all we have to offer.

  • Health Updates

    Stay on top of your health journey with Health Updates. Access personalized notifications for your upcoming visits, new messages, test results and more.

  • MyChart

    My Health is now MyChart. We’ve partnered with Epic MyChart to provide access to your health information in a single place.

    Some of your historical health records may not be available within the new AdventHealth Account experience. If you need access to your historical medical records, please request it via the Medical Record page.

All Your Health Care Needs, Right at Your Fingertips

From making appointments to managing health records, every tool you need to take charge of your health lives in the AdventHealth app.

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  • Find Doctors
  • Video Visit With Health Care Providers
  • Schedule Appointments
  • Manage Family Health Records
  • Access Your Health Records
  • View Upcoming Appointments
  • View and Pay Bills
  • Get Medication Refills
Discover the convenience of the AdventHealth video visits (1)

Tips for a Successful Video Visit

  • Conduct the video visit in a well-lit room so your provider can see you
  • Set the camera at eye level
  • Turn off your television or music to reduce background noise
  • Make sure the space is private, so you can discuss personal medical information
  • Write down any questions for your provider before the visit
  • Have a paper and pen ready to take notes
  • Have your doctor’s office phone number handy
  • Close any unnecessary programs on your device

If you’re logging on to your visit with your web browser, you can also test your device prior to the visit to make sure that your internet, microphone and camera are working correctly.

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About the AdventHealth App

No matter what's happening with your health, we’re here for you. For minor health concerns, you can see a doctor from the convenience of home. Not only do we provide video visits at your fingertips, but we also give you easy access to your medical records and the ability to message your care team. Taking control of your health has never been easier.

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Your AdventHealth provider will diagnose your urgent health problem and recommend a treatment designed specifically for you. If you need a prescription, we’ll call it in to your pharmacy. And we’ll follow up to make sure you’re doing well — it’s all part of our comprehensive, seamless care.

During your video visit, a doctor or nurse practitioner can treat you for most minor health problems, like:

  • Acid reflux
  • Cold and flu symptoms
  • Hay fever
  • Lower back pain
  • Minor burns, cuts, bumps and scrapes
  • Pink eye
  • Rash/hives
  • Seasonal allergies
  • Skin conditions
  • Urinary tract infections

When to Get Emergency Care Instead

Some conditions need in-person care right away. You should get emergency help if you have:

  • Abdominal pain
  • Allergic reaction
  • Animal bites
  • Chest pain
  • Eye injuries
  • Shortness of breath
  • Work-related injuries

If you’re experiencing mild or moderate COVID-19 symptoms, a video visit can help you get the care you need.

According to the Centers for Disease Control and Prevention (CDC), the most common symptoms of coronavirus include:

  • Cough
  • Fever
  • Shortness of breath

The CDC classifies severe COVID-19 symptoms as:

  • Bluish lips or face
  • New confusion or inability to arouse
  • Persistent pain or pressure in the chest
  • Trouble breathing

If you develop any of these emergency warning signs of COVID-19, call 911, and seek attention immediately.

Some insurance plans cover video visits in the AdventHealth app, so it’s a good idea to check with your insurance company first. If you don’t have insurance, the charge is $59 per visit.

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Discover the convenience of the AdventHealth video visits (2024)
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